Review abandoned carts
Find incomplete checkouts and inspect them before following up.
Who this guide is for
Levah web dashboard. Available actions depend on your business type, subscription and staff permissions.
On this page
Before you begin
- Use an account with access to abandoned carts.
Step by step
- Open Orders → Abandoned Carts.
- Find the cart you want to inspect and review the available customer and item details.
- Check All Orders to see whether the customer has since completed a purchase.
- Use the customer's available contact details and your normal follow-up process where appropriate.
What happens next
You can identify an incomplete checkout without confusing it with a completed sale.
Helpful to know
- A cart is not proof of an order or payment.
- The menu is hidden on POS-only access.
Still need a hand?
Get helpTell us what you were trying to do and where you got stuck.