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Knowledge baseTroubleshooting & helpGet help with a problem
Troubleshooting & help

IN THIS TOPIC

Why can't I see a module or action?Get help with a problem
Guide1 min readWeb dashboard

Get help with a problem

Prepare a clear support request that makes the issue easier to investigate.

Who this guide is for

Levah web dashboard. Available actions depend on your business type, subscription and staff permissions.

Open in LevahSign-in required
On this page
Before you beginStep by stepWhat happens nextHelpful to know

Before you begin

  • Note the module and the action you were trying to complete.

Step by step

  1. Check the relevant article and repeat only the safe steps needed to understand the problem.
  2. Record what you expected, what actually happened and any error message.
  3. Include the relevant order, transaction or other record reference, plus the approximate time and page address.
  4. Open Support in the dashboard and use the contact option provided.
  5. If sharing a screenshot, hide unrelated customer information and sensitive details.

What happens next

Your request gives the support team the context needed to investigate.

Helpful to know

  • Do not send passwords, PINs or full payment-card details.
  • For an interrupted payment or order, check its existing status before repeating the action.
Still need a hand?

Tell us what you were trying to do and where you got stuck.

Get help

Keep learning

Why can't I see a module or action?

Check the account, business type, plan and staff permissions.

Review and update an order

Find an order and inspect its fulfilment and payment information.

Review your balance and transactions

Locate wallet information and inspect individual transaction records.

ON THIS PAGE

Before you beginStep by stepWhat happens nextHelpful to know
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