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Knowledge baseTroubleshooting & helpWhy can't I see a module or action?
Troubleshooting & help

IN THIS TOPIC

Why can't I see a module or action?Get help with a problem
Troubleshooting1 min readWeb dashboard

Why can't I see a module or action?

Check the account, business type, plan and staff permissions.

Who this guide is for

Levah web dashboard. Available actions depend on your business type, subscription and staff permissions.

Open in LevahSign-in required
On this page
Check the business accountCheck the business typeCheck the subscriptionCheck the staff roleIf the feature is still missing

Check the business account

Confirm that you are signed in to the intended business. A staff account can have a different role and branch assignment from the owner's account.

Check the business type

Food businesses see Menu Management and food-specific entries such as Chowdeck and reservations. Inventory and pre-orders have different business-type visibility rules.

Check the subscription

Some Commerce features, including Marketing, pre-orders and abandoned carts, are hidden when an account has POS-only access. Open Settings → Subscription to review the account's current access.

Check the staff role

Ask an authorised account manager to review your role, branches and permissions in Staff. Expenses, vendors and shipping have specific permission checks, and other menus are also filtered by role.

If the feature is still missing

Contact Support with the module name, the business you are using, your role and the message shown. Include the page address and time of the problem, but never your password or PIN.

Still need a hand?

Tell us what you were trying to do and where you got stuck.

Get help

Keep learning

Review your subscription

Find your current plan and the options available to your business.

Review staff roles and permissions

Change a staff member's access as their responsibilities change.

Get help with a problem

Prepare a clear support request that makes the issue easier to investigate.

ON THIS PAGE

Check the business accountCheck the business typeCheck the subscriptionCheck the staff roleIf the feature is still missing
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